🏷️White Label
White Label lets you serve client reports from your own custom domain with your branding. Instead of sharing ringtonic.app links, your clients see your agency's domain (e.g., reports.youragency.com).
White Label is available on the Agency plan only.
How It Works
Add your domain in Ring Tonic settings
Configure DNS to add a CNAME record to your system
Wait for automatic verification (checked every 5 minutes)
Customize branding with your logo and colors
Set up custom email delivery so notifications come from your email address
Migrate webhooks so calls route through your domain
Once set up, your clients access reports at https://reports.youragency.com instead of ringtonic.app, with your branding throughout—including email notifications.
Adding Your Domain
Go to Settings → White Label
Enter your custom domain (e.g.,
reports.youragency.com)Click Add Domain
Use a subdomain: We recommend using a subdomain like reports.youragency.com rather than your root domain.
Configuring DNS
After adding your domain, configure your DNS with a CNAME record:
CNAME
reports.youragency.com
to.laravel.cloud
DNS propagation can take up to 48 hours, though it's usually much faster.
Verification
Ring Tonic automatically checks pending domains every 5 minutes. Once your DNS is correctly configured:
Ring Tonic detects the DNS change
SSL certificate is automatically provisioned
Your domain becomes active
You can also manually trigger a check by clicking Check Verification on the White Label settings page.
Automatic SSL: Ring Tonic automatically provisions and renews SSL certificates. No manual configuration needed.
Verification Status
Pending
Waiting for DNS verification
Verified
DNS correct, SSL being provisioned
Active
Domain fully working, ready to use
Failed
DNS misconfigured, check your CNAME record
Customizing Your Branding
After your domain is active, customize the appearance:
Go to Settings → White Label
Update your branding:
Brand Name: Your agency name (used in browser titles and as logo fallback)
Logo: Your company logo (PNG, JPG, SVG, WebP)
Favicon: Browser tab icon
Support Email: Where clients contact for help
Click Save
Brand Name
The brand name appears in two places:
Browser title
Always shows as suffix (e.g., "Call Activity - Your Agency")
Page header
Only when no logo is uploaded
No logo? If you haven't uploaded a logo, your brand name displays as text in the header. This is useful if you want a text-based branding without creating a logo image.
Pro Tip: Use a transparent PNG for your logo so it looks good on both light and dark backgrounds.
Custom Email Delivery (Optional)
By default, Ring Tonic sends notifications (call log exports, webhook migration updates, workspace invitations, etc.) from our email address. With Custom Email Delivery, these notifications are sent through your own mail server so clients see your agency's sender identity.
Requires verified domain: The Email Delivery section only appears after your white-label domain is verified and active.
Setting Up Custom SMTP
Go to Settings → White Label
Scroll to the Email Delivery section
Enter your SMTP credentials:
SMTP Host
Your mail server address
smtp.youragency.com
Port
SMTP port number
587 (TLS) or 465 (SSL)
Password
SMTP authentication password
Leave blank if not required
Encryption
Connection security
None, TLS, or SSL
From Name
Sender display name
Your Agency Name
Click Test Connection to verify your credentials
Click Save
Test before saving. Always use the Test Connection button to verify your SMTP credentials are correct before saving. Incorrect settings won't prevent Ring Tonic from sending emails—it will fall back to the default sender—but your clients won't see your branding.
All app notifications (exports, invitations, alerts, etc.) will be sent through your SMTP server. Password reset and email verification emails always use Ring Tonic's default sender for security.
Clearing SMTP Settings
To stop using your own mail server and revert to Ring Tonic's default:
Click Clear SMTP in the Email Delivery section
Click Save
All future notifications will be sent from Ring Tonic's default email address.
What happens to email delivery if I downgrade my plan?
Your SMTP credentials are preserved, but email delivery automatically reverts to Ring Tonic's default sender while your domain is inactive. If you upgrade again, your custom SMTP settings are restored automatically—no reconfiguration needed.
Can I use any SMTP provider?
Yes. Any SMTP server works, including Gmail, Amazon SES, Mailgun, Postmark, SendGrid, or your own mail server.
What if my SMTP server is down?
Ring Tonic will automatically retry failed notifications. If your server remains unreachable, notifications will be skipped for that attempt.
Migrating Webhooks (Optional)
When you enable White Label, your tracking numbers can be updated to route calls through your custom domain.
Go to Settings → White Label
Click Update now under your domain
Review how many numbers need updating
Click Update to migrate them
You'll receive an email when migration completes
No downtime: Calls continue working throughout the migration.
Common Questions
Do I need my own SSL certificate?
No. Ring Tonic automatically provisions and manages SSL certificates for your white-label domain.
Can I use my root domain (e.g., youragency.com)?
Technically yes, but we recommend using a subdomain to keep your main website separate.
How long does DNS verification take?
Once your DNS is correctly configured, verification typically happens within minutes. DNS propagation can take up to 48 hours.
What happens if I remove my white-label domain?
Your reports will revert to using ringtonic.app. Existing shared links using your custom domain will stop working.
Can I change my white-label domain?
Yes, but you'll need to remove the current domain and add a new one. This requires re-verifying DNS and migrating webhooks again.
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