🏷️White Label

White Label lets you serve client reports from your own custom domain with your branding. Instead of sharing ringtonic.app links, your clients see your agency's domain (e.g., reports.youragency.com).

White Label is available on the Agency plan only.

White Label Portal

How It Works

1. Add your domain in Ring Tonic settings

2. Configure DNS to add a CNAME record to your system

3. Wait for automatic verification (checked every 5 minutes)

4. Customize branding with your logo and colors

5. Migrate webhooks so calls route through your domain

Once set up, your clients access reports at https://reports.youragency.com instead of ringtonic.app, with your branding throughout.

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Adding Your Domain

Access White Label from the User Setting dropdown

1. Go to Settings → White Label

2. Enter your custom domain (e.g., reports.youragency.com)

3. Click Add Domain

Use a subdomain: We recommend using a subdomain like reports.youragency.com rather than your root domain.

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Configuring DNS

Configure your DNS after adding a domain

After adding your domain, configure your DNS with a CNAME record:

Type	Name	Value
CNAME	reports.youragency.com	to.laravel.cloud

DNS propagation can take up to 48 hours, though it's usually much faster.

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Verification

Ring Tonic automatically checks pending domains every 5 minutes. Once your DNS is correctly configured:

1. Ring Tonic detects the DNS change

2. SSL certificate is automatically provisioned

3. Your domain becomes active

You can also manually trigger a check by clicking Check Verification on the White Label settings page.

Automatic SSL: Ring Tonic automatically provisions and renews SSL certificates. No manual configuration needed.

Verification Status

Status	Meaning
Pending	Waiting for DNS verification
Verified	DNS correct, SSL being provisioned
Active	Domain fully working, ready to use
Failed	DNS misconfigured, check your CNAME record

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Customizing Your Branding

Full branding customization

After your domain is active, customize the appearance:

1. Go to Settings → White Label

2. Update your branding:

   • Logo: Your company logo (PNG, JPG, SVG)

   • Favicon: Browser tab icon

   • Support Email: Where clients contact for help

3. Click Save

Pro Tip: Use a transparent PNG for your logo so it looks good on both light and dark backgrounds.

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Migrating Webhooks (Optional)

When you enable White Label, your tracking numbers can be updated to route calls through your custom domain.

Update existing Twilio webhooks to use your white-label domain

1. Go to Settings → White Label

2. Click Update now under your domain

3. Review how many numbers need updating

4. Click Update to migrate them

5. You'll receive an email when migration completes

No downtime: Calls continue working throughout the migration.

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Common Questions

Do I need my own SSL certificate?

No. Ring Tonic automatically provisions and manages SSL certificates for your white-label domain.

Can I use my root domain (e.g., youragency.com)?

Technically yes, but we recommend using a subdomain to keep your main website separate.

How long does DNS verification take?

Once your DNS is correctly configured, verification typically happens within minutes. DNS propagation can take up to 48 hours.

What happens if I remove my white-label domain?

Your reports will revert to using ringtonic.app. Existing shared links using your custom domain will stop working.

Can I change my white-label domain?

Yes, but you'll need to remove the current domain and add a new one. This requires re-verifying DNS and migrating webhooks again.

Do all my workspaces use the same white-label domain?

Yes, white-label settings are tied to your user account, not individual workspaces.

What happens to call tracking if I downgrade my plan?

Call tracking and webhooks continue working normally even after downgrading. Only client-facing pages are affected - they'll be redirected to the main application domain.